Hinckley service yards set the bar high for customer satisfaction
Had it not been for your initiative and (I assume) the
gentle twisting of several arms, our Parisian guest may
well have spent the balance of her vacation sweltering on
a dock in Vineyard Haven while we waited for someone to
resolve Ransom's alternator and generator issues.
Sending Phil and Al out in a Picnic Boat on such short notice
to Tarpaulin Cove is something that few yards would have
done. I can't thank you enough.
I am cc'ing the attached not to garner you a (well deserved)
pat on the head, but to share my gratitude and observe that
it is through this type of customer focus that Hinckley will raise
the service bar. It also explains why Ransom exclusively uses
Hinckley yards for repair and service.